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2018 Education Sessions

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  • Attracting and Retaining Staff at All Levels

    October 09, 2018, 11:00 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2403

    Attracting and retaining great staff at all levels is a foundational element for success. Happy employees make you money and cost you less, but with employee e...

    • Language: English

  • Customer Experience is Not One Size Fits All: Delivering Exceptional and Customized Service to WOW All Customers

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Veronese 2403

    Two titans of Customer Experience (CX) will provide case studies, examples and actionable tactics you can immediately implement to deliver exceptional service e...

    • Language: English

  • Avoiding and Resolving Customer Problems and Enhancing the Customer Experience

    October 09, 2018, 3:00 PM - 3:45 PM, Sands Expo & Convention Center - Veronese 2403

    Your casino has invested heavily to create a great experience for your guests: it makes sense to do everything in your power to ensure the investment is working...

    • Language: English

  • Mobile Innovations That Enhance the Guest Experience

    October 10, 2018, 10:30 AM - 11:30 AM, Sands Expo & Convention Center - Veronese 2403

    Learn first-hand from Konami's Chief Systems Product Officer about SYNKConnect Mobile and NFC - allowing devices swap files very quickly. He'll lead this intera...

    • Language: English

  • ENCORE PRESENTATION: Esports and Its Growing Market for Millennials

    October 10, 2018, 1:30 PM - 2:15 PM, Sands Expo & Convention Center - Veronese 2403

    With research estimates claiming that in 2017 esports amassed nearly $1.5 billion in revenue globally, this emerging regulated gaming offering is rapidly moving...

    • Language: English

  • The Evolution of Cardless Systems: Where are We Now?

    October 10, 2018, 2:30 PM - 3:15 PM, Sands Expo & Convention Center - Veronese 2403

    This vendor panel will explore the current state of the industry in developing a truly cardless gaming environment. Panelists will detail both the short-term a...

    • Language: English

  • Cash Management Tools to Optimize the Cash Chain

    October 11, 2018, 10:15 AM - 11:00 AM, Sands Expo & Convention Center - Veronese 2403

    Safe and Efficient management of currency processing can be a crucial challenge for casino operators. Today's options include both the physical and the electron...

    • Language: English

  • Demystifying Slot Floor Decision Science to Empower Operators

    October 11, 2018, 11:15 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2403

    Innovative math models and machine learning tools are enabling slot floor operators to "see into the future" and make better real time decisions to optimize gam...

    • Language: English

  • Game Protection: Why the Pros Don't Get Caught

    October 11, 2018, 12:15 PM - 1:00 PM, Sands Expo & Convention Center - Veronese 2403

    Why do we only catch amateurs? How can you uncover and eliminate millions of dollars' worth of casino cheating methods. We'll explore these questions and more, ...

    • Language: English

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