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  • Accelerating Digital Transformation with dotData

    October 09, 2018, 11:00 AM - 11:15 AM, AGA Innovation Lab - Booth 5833

    Data Science has become a major area of technology investment driven by the impact it can have on customer relationships, revenue, operation, supply chain and r...

    • Language: English

  • Attracting and Retaining Staff at All Levels

    October 09, 2018, 11:00 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2403

    Attracting and retaining great staff at all levels is a foundational element for success. Happy employees make you money and cost you less, but with employee ex...

    • Language: English

  • Augmented Analytics and Business Innovation

    October 09, 2018, 2:00 PM - 2:15 PM, AGA Innovation Lab - Booth 5833

    A critical shortage of skilled data scientists is slowing down the digital transformation for many businesses. Augmented analytics that focus on developing auto...

    • Language: English

  • Avoiding and Resolving Customer Problems and Enhancing the Customer Experience

    October 09, 2018, 3:00 PM - 3:45 PM, Sands Expo & Convention Center - Veronese 2403

    Your casino has invested heavily to create a great experience for your guests: it makes sense to do everything in your power to ensure the investment is working...

    • Language: English

  • Big Data, Big Problem

    October 09, 2018, 4:00 PM - 4:15 PM, AGA Innovation Lab - Booth 5833

    Data and Analytics have made our world a more productive place, but we have yet to realize its full potential in the Casino Gaming Industry. In this session, Ki...

    • Language: English

  • Building an Agile and Disruptive Organization

    October 09, 2018, 11:00 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2401

    We are living in an "age of acceleration," where the pace of change in technology, markets, and nature is doubling every year. This acceleration is forcing orga...

    • Language: English

  • Connecting Business, Analytics and IT to Realize a Return on Investments

    October 09, 2018, 11:00 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2405

    Explore how gaming is changing and methods to use data for better pricing and reinvestment decisions. We'll look at how to employ your technology to track and a...

    • Language: English

  • Customer Experience is Not One Size Fits All: Delivering Exceptional and Customized Service to WOW All Customers

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Veronese 2403

    Two titans of Customer Experience (CX) will provide case studies, examples and actionable tactics you can immediately implement to deliver exceptional service e...

    • Language: English

  • G2E 2018 Welcome: Tim Wilmott, CEO & Chairman, Penn National Gaming & American Gaming Association

    October 09, 2018, 8:45 AM - 9:00 AM, Sands Expo & Convention Center - Special Events Stage
    • Language: English

  • G2E Opening Keynote: Talk Triggers: Turn Your Customers Into Volunteer Marketers

    October 09, 2018, 9:00 AM - 10:00 AM, Sands Expo & Convention Center - Special Events Stage

    Word of mouth is responsible for as much as 50% of all purchases, yet almost nobody has an actual plan to generate it. In this fast-paced, dynamic, modern prese...

    • Language: English

  • Hacking and How to Prevent It

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Titian 2303

    Cybersecurity defense is a never-ending process. This session, designed to position you on the cutting-edge of securing your systems and remaining safe from hac...

    • Language: English

  • Hotel Security and Surveillances Post Oct 1: Vetting Vendors and New Technology

    October 09, 2018, 3:00 PM - 3:45 PM, Sands Expo & Convention Center - Titian 2303

    This session will explore the vendors, opportunities and challenges today's technology provides operators, policing and security professionals.

    • Language: English

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