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  • Customer Experience is Not One Size Fits All: Delivering Exceptional and Customized Service to WOW All Customers

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Veronese 2403

    Two titans of Customer Experience (CX) will provide case studies, examples and actionable tactics you can immediately implement to deliver exceptional service e...

    • Language: English

  • Defining Your Digital Strategy in an Evolving Gaming Landscape

    October 10, 2018, 12:00 PM - 12:15 PM, AGA Innovation Lab - Booth 5833

    What does your digital and data architecture look like across your customer lifecycle and integrated resort experience? Revenue from non-gaming operations and a...

    • Language: English

  • Demystifying Slot Floor Decision Science to Empower Operators

    October 11, 2018, 11:15 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2403

    Innovative math models and machine learning tools are enabling slot floor operators to "see into the future" and make better real time decisions to optimize gam...

    • Language: English

  • Emergency Management Basics for Today's Gaming Operators

    October 11, 2018, 12:15 PM - 1:00 PM, Sands Expo & Convention Center - Titian 2303

    As destinations where thousands of people congregate on a consistent basis, casinos are unfortunately a terrorism and attack target. In the shadow of 2017 event...

    • Language: English

  • Emergency Management: Applying Best Practices When Preparing Readiness Plans

    October 08, 2018, 3:30 PM - 4:15 PM, Sands Expo & Convention Center - Veronese 2405

    As destinations where thousands of people congregate on a consistent basis, casinos are unfortunately a terrorism and attack target. In the shadow of 2017 event...

    • Language: English

  • Engagement Redefined: Capturing Attention in Our Voice-First, Audio-Led World

    October 10, 2018, 1:00 PM - 1:15 PM, AGA Innovation Lab - Booth 5833

    We live in a world where voice is the new touch thanks to advancements in technology such as smartphones, smart speakers, smart TVs, and connected cars. Seventy...

    • Language: English

  • Esports and Its Growing Market for Millennials

    October 08, 2018, 2:30 PM - 3:15 PM, Sands Expo & Convention Center - Veronese 2405

    With research estimates claiming that in 2017 esports amassed nearly $1.5 billion in revenue globally, this emerging regulated gaming offering is rapidly moving...

    • Language: English

  • Esports Fireside Chat with Team Rogue: Investment and Team Development Advice

    October 11, 2018, 10:15 AM - 11:00 AM, Sands Expo & Convention Center - Titan 2305

    Team Rogue, a hometown favorite of Las Vegas, is one of the top esports organizations in North America and boasts teams across a spectrum of genres. Join us in ...

    • Language: English

  • Esports Gaming Converging with Casino Gaming (Allied Esports)

    October 10, 2018, 10:30 AM - 10:45 AM, AGA Innovation Lab - Booth 5833

    Earlier this year, Allied Esports opened the first competitive video game destination on the Las Vegas Strip when it debuted Esports Arena Las Vegas at Luxor Ho...

    • Language: English

  • Esports: Looking Towards the Future

    October 11, 2018, 12:15 PM - 1:00 PM, Sands Expo & Convention Center - Titan 2305

    This panel will provide you the information you need in order to understand where Esports is heading, and how the gaming industry can stay ahead of the seismic ...

    • Language: English

  • Evaluating Gaming vs. Non-Gaming Guest Spending

    October 10, 2018, 1:30 PM - 2:15 PM, Sands Expo & Convention Center - Titan 2305

    During this panel discussion, we will examine how to get more wallet share from younger guests who are not as likely to sit at gaming tables. Discussion will fo...

    • Language: English

  • Finding The Right Partner: An Interactive Exhibit Hall Tour

    October 10, 2018, 1:15 PM - 2:15 PM, Sands Expo & Convention Center - Venetian Ballroom G

    Many operators bringing sports betting online in new states will be looking for the right tech partner to help run their book. But this can be tough for operato...

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    • Language: English

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