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  • Accelerating the Digital Transformation of Your Business

    October 09, 2018, 2:00 PM - 2:15 PM, AGA Innovation Lab - Booth 5833

    A critical shortage of skilled data scientists is slowing down the digital transformation for many businesses. Augmented analytics that focus on developing auto...

    • Language: English

  • Affiliate Marketing Grows Up: Implications for the U.S. Regulated Online Gambling Market

    October 08, 2018, 3:30 PM - 4:15 PM, Sands Expo & Convention Center - Veronese 2403

    Internationally, affiliates have secured a solid role in marketing and customer acquisition. In the U.S., affiliates have become involved in the New Jersey onl...

    • Language: English

  • AGA Chairman's Reception

    October 10, 2018, 5:30 PM - 7:30 PM, Location: Prestige at Palazzo

    *By Invitation Only

    • Language: English

  • AGEM Awards

    October 10, 2018, 4:00 PM - 5:00 PM, Location: AGEM Booth #3700

    The AGEM Awards are a unique annual awards program to acknowledge the lasting impacts on gaming by Halle and Mead, two distinctive industry veterans who died un...

    • Language: English

  • AML Compliance: Essentials of Anti-Money Laundering

    October 11, 2018, 10:15 AM - 11:00 AM, Sands Expo & Convention Center - Titian 2303

    A panel of experts will be on hand to answer all of your questions regarding anti-money laundering and the gaming industry. We'll cover the current challenges ...

    • Language: English

  • Attracting and Retaining Staff at All Levels

    October 09, 2018, 11:00 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2403

    Attracting and retaining great staff at all levels is a foundational element for success. Happy employees make you money and cost you less, but with employee e...

    • Language: English

  • Avoiding and Resolving Customer Problems and Enhancing the Customer Experience

    October 09, 2018, 3:00 PM - 3:45 PM, Sands Expo & Convention Center - Veronese 2403

    Your casino has invested heavily to create a great experience for your guests: it makes sense to do everything in your power to ensure the investment is working...

    • Language: English

  • Benefits of Busing: Safely Driving Profits to the Bottom Line

    October 08, 2018, 4:30 PM - 5:15 PM, Sands Expo & Convention Center - Titian 2301

    If you are considering a busing program because you want a billboard on wheels, but cringe when you think about all things related to buses and bus safety, then...

    • Language: English

  • Best Practices in the Marketing of Events and Entertainment

    October 10, 2018, 1:30 PM - 2:15 PM, Sands Expo & Convention Center - Veronese 2405

    Learn how to attract events/tradeshows and conventions and other hosted and promotional activities to your venue in this dynamic presentation. Robert Rippee wil...

    • Language: English

  • Big Data's Future in the Gaming Industry: A Pechanga Case Study

    October 10, 2018, 10:30 AM - 11:30 AM, Sands Expo & Convention Center - Veronese 2405

    Isolated, proprietary, non-interactive, non-integrated data systems, or "data silos," define the Current State of Big Data in the resort and gaming industry. It...

    • Language: English

  • Big Data, Big Problem

    October 09, 2018, 4:00 PM - 4:15 PM, AGA Innovation Lab - Booth 5833

    Data and analytics have made our world a more productive place, but the casino gaming industry has yet to realize its full potential. In this session, Kiran Bra...

    • Language: English

  • Breaking Down the 'Why' of Analytics in the QA Process

    October 09, 2018, 3:30 PM - 3:45 PM, AGA Innovation Lab - Booth 5833

    Have you ever wondered why so many issues are found so late in the process? Have you ever wondered how could you find a way to have better visibility into your ...

    • Language: English

  • Building an Agile and Disruptive Organization

    October 09, 2018, 11:00 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2401

    We are living in an "age of acceleration," where the pace of change in technology, markets and nature is doubling every year. This acceleration is forcing organ...

    • Language: English

  • Cash Management Tools to Optimize the Cash Chain

    October 11, 2018, 10:15 AM - 11:00 AM, Sands Expo & Convention Center - Veronese 2403

    Safe and Efficient management of currency processing can be a crucial challenge for casino operators. Today's options include both the physical and the electron...

    • Language: English

  • Casino Entertainment Awards

    October 10, 2018, 6:00 PM - 8:30 PM, Location: Vinyl at Hard Rock

    The sixth annual Casino Entertainment Awards is the only awards program honoring artists, executives and venues in the casino entertainment industry.  Complimen...

    • Language: English

  • Casino Finance: The Evolution of Casino Finance for the Modern Business World

    October 08, 2018, 11:15 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2401

    Finance isn't just for finance people - it's for all smart business leaders who understand the power that numbers bring to the conversation. This session will h...

    • Language: English

  • Changing the Game: the Legal and Regulatory Impacts of a PASPA Repeal

    October 08, 2018, 10:00 AM - 11:00 AM, Sands Expo & Convention Center - Veronese 2405

    Since the United States Supreme Court overturned the federal Professional and Amateur Sports Protection Act (PASPA) that exempted several US states from a blank...

    • Language: English

  • Cintas Design Collective Fashion Show

    October 10, 2018, 3:00 PM - 4:00 PM, Sands Expo & Convention Center - Special Events Stage

    Don’t miss the eye-popping Cintas Design Collective Fashion Show; catch a glimpse of never-before-seen apparel collections showcasing the hottest trends in cock...

    • Language: English

  • Cintas Design Collective Fashion Show

    October 10, 2018, 1:00 PM - 2:00 PM, Sands Expo & Convention Center - Special Events Stage

    Don’t miss the eye-popping Cintas Design Collective Fashion Show; catch a glimpse of never-before-seen apparel collections showcasing the hottest trends in cock...

    • Language: English

  • Connecting Business, Analytics and IT to Realize a Return on Investments

    October 09, 2018, 11:00 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2405

    Explore how gaming is changing and methods to use data for better pricing and reinvestment decisions. We'll look at how to employ your technology to track and a...

    • Language: English

  • Connecting Player Ratings and Marketing to Improve Reward Outcomes

    October 11, 2018, 12:15 PM - 1:00 PM, Sands Expo & Convention Center - Veronese 2405

    Player ratings are almost exclusively based on player value as evidenced by slot or table game tracking systems. However, there are other metrics equally or mor...

    • Language: English

  • Conquering the Loyalty Divide: Insights from global research study on loyalty

    October 10, 2018, 2:00 PM - 2:15 PM, AGA Innovation Lab - Booth 5833

    Hoteliers invest significant effort, not to mention time and money, offering loyalty programs to engage customers, recognize and reward them for their loyalty a...

    • Language: English

  • Cryptocurrency: Its Potential Gaming Benefits and Regulatory Challenges

    October 08, 2018, 11:15 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2405

    Since Bitcoin became the first decentralized mainstream cryptocurrency in 2009, it has slowly become an acceptable method of gambling payment for some gaming pr...

    • Language: English

  • Curating the Customer Journey to Drive Revenue

    October 10, 2018, 2:30 PM - 3:15 PM, Sands Expo & Convention Center - Veronese 2405

    Your resort sets the standard for world-class entertainment, unique dining and unprecedented service. Ideally, all of these experiences combine to create a sing...

    • Language: English

  • Customer Experience is Not One Size Fits All: Delivering Exceptional and Customized Service to WOW All Customers

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Veronese 2403

    Two titans of Customer Experience (CX) will provide case studies, examples and actionable tactics you can immediately implement to deliver exceptional service e...

    • Language: English

  • Data Simplified

    October 09, 2018, 11:00 AM - 11:15 AM, AGA Innovation Lab - Booth 5833

    Data Science has become a major area of technology investment driven by the impact it can have on customer relationships, revenue, operation, supply chain and r...

    • Language: English

  • Defining Your Digital Strategy in an Evolving Gaming Landscape

    October 10, 2018, 12:00 PM - 12:15 PM, AGA Innovation Lab - Booth 5833

    What does your digital and data architecture look like across your customer lifecycle and integrated resort experience? Revenue from non-gaming operations and a...

    • Language: English

  • Demystifying Slot Floor Decision Science to Empower Operators

    October 11, 2018, 11:15 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2403

    Innovative math models and machine learning tools are enabling slot floor operators to "see into the future" and make better real time decisions to optimize gam...

    • Language: English

  • Emergency Management Basics for Today's Gaming Operators

    October 11, 2018, 12:15 PM - 1:00 PM, Sands Expo & Convention Center - Titian 2303

    As destinations where thousands of people congregate on a consistent basis, casinos are unfortunately a terrorism and attack target. In the shadow of 2017 event...

    • Language: English

  • Emergency Management: Applying Best Practices When Preparing Readiness Plans

    October 08, 2018, 3:30 PM - 4:15 PM, Sands Expo & Convention Center - Veronese 2405

    As destinations where thousands of people congregate on a consistent basis, casinos are unfortunately a terrorism and attack target. In the shadow of 2017 event...

    • Language: English

  • ENCORE PRESENTATION: Esports and Its Growing Market for Millennials

    October 10, 2018, 1:30 PM - 2:15 PM, Sands Expo & Convention Center - Veronese 2403

    With research estimates claiming that in 2017 esports amassed nearly $1.5 billion in revenue globally, this emerging regulated gaming offering is rapidly moving...

    • Language: English

  • Engagement Redefined: Capturing Attention in Our Voice-First, Audio-Led World

    October 10, 2018, 1:00 PM - 1:15 PM, AGA Innovation Lab - Booth 5833

    We live in a world where voice is the new touch thanks to advancements in technology such as smartphones, smart speakers, smart TVs, and connected cars. Seventy...

    • Language: English

  • Enhancing the Guest Experience and Increasing Revenue with Bluetooth and IOT Technology

    October 09, 2018, 2:30 PM - 2:45 PM, AGA Innovation Lab - Booth 5833

    This session digs into how Bluetooth and wireless technology are changing how casinos operate and engage with their guests for concierge services, game promotio...

    • Language: English

  • Enhancing the Sports Betting Experience

    October 11, 2018, 12:30 PM - 12:45 PM, AGA Innovation Lab - Booth 5833

    The year is 2023, and the Patriots and Giants are in the Super Bowl, again. Real-time sports betting is legal in Boston, New York City and nearly everywhere els...

    • Language: English

  • Esports and Its Growing Market for Millennials

    October 08, 2018, 2:30 PM - 3:15 PM, Sands Expo & Convention Center - Veronese 2405

    With research estimates claiming that in 2017 esports amassed nearly $1.5 billion in revenue globally, this emerging regulated gaming offering is rapidly moving...

    • Language: English

  • Esports Fireside Chat with Team Rogue: Investment and Team Development Advice

    October 11, 2018, 10:15 AM - 11:00 AM, Sands Expo & Convention Center - Titan 2305

    Team Rogue, a hometown favorite of Las Vegas, is one of the top esports organizations in North America and boasts teams across a spectrum of genres. Join us in ...

    • Language: English

  • Esports Gaming Converging with Casino Gaming at Allied Esports

    October 10, 2018, 10:30 AM - 10:45 AM, AGA Innovation Lab - Booth 5833

    Earlier this year, Allied Esports opened the first competitive video game destination on the Las Vegas Strip when it debuted Esports Arena Las Vegas at Luxor Ho...

    • Language: English

  • Esports: Looking Towards the Future

    October 11, 2018, 12:15 PM - 1:00 PM, Sands Expo & Convention Center - Titan 2305

    This panel will provide you the information you need in order to understand where Esports is heading, and how the gaming industry can stay ahead of the seismic ...

    • Language: English

  • Evaluating Gaming vs. Non-Gaming Guest Spending

    October 10, 2018, 1:30 PM - 2:15 PM, Sands Expo & Convention Center - Titan 2305

    During this panel discussion, we will examine how to get more wallet share from younger guests who are not as likely to sit at gaming tables. Discussion will fo...

    • Language: English

  • Finding The Right Partner: An Interactive Exhibit Hall Tour

    October 10, 2018, 1:15 PM - 2:15 PM, Sands Expo & Convention Center - Venetian Ballroom G

    Many operators bringing sports betting online in new states will be looking for the right tech partner to help run their book. But this can be tough for operato...

    Sponsors

    • Language: English

  • G2E 2018 Welcome: Tim Wilmott, CEO & Chairman, Penn National Gaming & American Gaming Association

    October 09, 2018, 8:45 AM - 9:00 AM, Sands Expo & Convention Center - Special Events Stage
    • Language: English

  • G2E Education Welcome Reception

    October 08, 2018, 5:15 PM - 6:15 PM, Sands Expo & Convention Center - Veronese 2501

    Open to all G2E Education badge holders.  This is your chance to grab a cocktail and network. 

    • Language: English

  • G2E Opening Keynote: Talk Triggers: Turn Your Customers Into Volunteer Marketers

    October 09, 2018, 9:00 AM - 10:00 AM, Sands Expo & Convention Center - Special Events Stage

    Word of mouth is responsible for as much as 50% of all purchases, yet almost nobody has an actual plan to generate it. In this fast-paced, dynamic, modern prese...

    • Language: English

  • G2E Privileges Networking Breakfast

    October 10, 2018, 8:00 AM - 9:00 AM, Location: Privileges Lounge

    Reconnect and socialize at the G2E Privileges Networking Breakfast, taking place in the G2E Privileges Lounge in Venetian Ballroom J.

    • Language: English

  • Gambling on the Blockchain: How Will Blockchain Technology Impact the Different Sectors of Online Gambling?

    October 08, 2018, 4:30 PM - 5:15 PM, Sands Expo & Convention Center - Veronese 2403

    Blockchain and cryptocurrencies are in the news a lot these days. But, do you really understand what they are? This presentation offers a primer on blockchain...

    • Language: English

  • Game Protection: Why the Pros Don't Get Caught

    October 11, 2018, 12:15 PM - 1:00 PM, Sands Expo & Convention Center - Veronese 2403

    Why do we only catch amateurs? How can you uncover and eliminate millions of dollars' worth of casino cheating methods. We'll explore these questions and more, ...

    • Language: English

  • Gamify Your Casino Resort

    October 11, 2018, 11:30 AM - 11:45 AM, AGA Innovation Lab - Booth 5833

    : Are you seeking new customers? Are you looking for new ways to reward non-gaming spend? Do you want to grow market share without increasing your marketing inv...

    • Language: English

  • Gaming Regulatory and Operator Issues in the Wake of #MeToo Revelations

    October 08, 2018, 1:30 PM - 2:15 PM, Sands Expo & Convention Center - Veronese 2405

    The #MeToo movement has cast a bright light on the extent and impact of harassment in the workplace. In the wake of shocking headlines and social media accounts...

    • Language: English

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