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  • A Multi-Generational Approach to Customer Service

    October 15, 2019, 3:00 PM - 3:45 PM, Veronese 2406

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    • Language: English

  • AML Reform: What's Likely to Change and How Will That Impact Your Organization?

    October 15, 2019, 11:00 AM - 12:00 PM, Titian 2203

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    • Language: English

  • Applications of Virtual Reality in Gaming

    October 15, 2019, 11:00 AM - 11:15 AM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Artificial Intelligence Across Gaming: How AI will reshape gaming from slot floors to sportsbook

    October 15, 2019, 12:30 PM - 12:45 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Artificial Intelligence on the Slot Floor: Optimizing Slot Mix and Product Placement to Maximize Win

    October 16, 2019, 2:30 PM - 3:15 PM, Veronese 2406

    AI offers new tools for casino operators, allowing them to search millions of potential slot floor configurations to maximize predicted theoretical win. AI can...

    • Language: English

  • Asset Management and Building Performance

    October 17, 2019, 12:00 PM - 12:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Becoming DHS Safety Act Compliant

    October 15, 2019, 3:00 PM - 3:45 PM, Titian 2203

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    • Language: English

  • Brave New Gaming World: Transforming our Industry via Today's Cloud

    October 15, 2019, 2:00 PM - 2:45 PM, Veronese 2406

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    • Language: English

  • Breaking Out of Your Lane: People Who've Proven Everything is Possible

    October 16, 2019, 2:30 PM - 3:15 PM, Veronese 2402

    What should you do when the role you want and the skills you have don't seem to align? First, take a hard look, because maybe they do! The real question may ...

    • Language: English

  • Build Your Own Online Game: What You Need to Know to Make it Happen

    October 17, 2019, 11:00 AM - 11:15 AM, Expo Hall: Innovation Lab Booth 5833

    This educational overview will provide the information you need to get started building your own online game. 1. Determine the type of game-is it virtual, fanta...

    • Language: English

  • CASE STUDY: The Hidden Value of Secondary Play On The Casino Floor

    October 15, 2019, 3:00 PM - 3:45 PM, Titian 2301

    Captured in the details of player data, and market research is a road map to the potential spend of a patron. A player, who in their stay, can be enticed to gen...

    • Language: English

  • Casino Floor Innovations: The Slot Machine Is Still King

    October 15, 2019, 11:00 AM - 12:00 PM, Titian 2301

    Let's face it, when you can project a win per unit per day and it is strong revenue per square foot, it takes a lot to take their floor space away. Keeping that...

    • Language: English

  • Creating Private LTE Networks To Serve Customers, Increase Internal Communications and Improve Security

    October 15, 2019, 2:30 PM - 2:45 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Customer Identification Using Facial Recognition Technology: The Future is Now

    October 17, 2019, 12:30 PM - 1:15 PM, Titian 2203

    Facial recognition is being used more commonly in everyday consumer technology and is no longer in the realm of sci-fi when it comes to casinos. From identifyi...

    • Language: English

  • Cyberdefense and Lab Innovation

    October 15, 2019, 2:00 PM - 2:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Digital Marketing: Moving to an App-based World

    October 17, 2019, 12:30 PM - 1:15 PM, Veronese 2404

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    • Language: English

  • Diversity and Inclusion: A Conversation About Measurement and Results

    October 14, 2019, 11:15 AM - 12:00 PM, Veronese 2401

    In booming economies with tight labor markets, making your workplace appealing to the most candidates possible will help you become an employer of choice. Attra...

    • Language: English

  • Empowering Casino Operators with Player Data Modeling

    October 15, 2019, 12:00 PM - 12:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Encouraging Crossover: Monetizing a Low Margin Product

    October 14, 2019, 4:30 PM - 5:15 PM, Titian 2303

    Sports betting is notoriously low-margin, so how do operators plan on maximizing those bettors in the online and mobile space? What are some proven ways to mov...

    • Language: English

  • Enhancing the Customer Experience Through Digital Engagement

    October 16, 2019, 2:00 PM - 2:15 PM, Expo Hall: Innovation Lab Booth 5833

    From the guest room to the casino floor, modern technology is shifting the way we think about providing service. And technology in the patron's hands is a game-...

    • Language: English

  • Esports, Mobile Gaming and Sports Wagering: What Role Does The Tribal Gaming Regulator Play?

    October 17, 2019, 10:30 AM - 11:15 AM, Titian 2301

    In the wake of the historic Supreme Court ruling overturning the Professional and Amateur Sports Protection Act (PASPA), states and tribes have found themselves...

    • Language: English

  • Evaluating Outsourcing in a Tight Labor Market: Examine the Cost of Turnover and Hiring by Supplementing Your Team

    October 15, 2019, 2:00 PM - 2:45 PM, Titian 2301

    Is your Tribal casino in a remote location and its difficult to attract the expertise you need? Perhaps your wages aren't as competitive, making hiring for spec...

    • Language: English

  • Evolving the Casino from Transactional to Experiential

    October 16, 2019, 1:00 PM - 1:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Fishbowl: How Can the Image of iGaming Companies and the Industry Be Improved?

    October 14, 2019, 10:15 AM - 11:00 AM, Titian 2303

    The iGaming industry has struggled with image problems for years. Why is that? Are there ways to improve it? Can a coordinated effort help and is that an option...

    • Language: English

  • Friendly Fraud: Managing Your Risk

    October 17, 2019, 11:30 AM - 12:15 PM, Titian 2203

    .

    • Language: English

  • From Hollywood to Silicon Valley: Creating Innovative Content and Experiences for Today's Consumers

    October 17, 2019, 11:30 AM - 12:15 PM, Titian 2303

    From Hollywood to Silicon Valley, innovators have been working to build products and experiences for consuming content, both at home and through on-premise expe...

    • Language: English

  • Geolocation Live Demo

    October 16, 2019, 12:00 PM - 12:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Growing the Pie. How Casinos Can Leverage New Technologies to Expand Their Customer Base

    October 15, 2019, 1:30 PM - 1:45 PM, Expo Hall: Innovation Lab Booth 5833

    Some observers think the gaming industry is not doing enough to incorporate cutting-edge technologies into their overall operations, particularly when it comes ...

    • Language: English

  • Growing the Pie. How Casinos Can Leverage New Technologies to Expand Their Customer Base

    October 15, 2019, 11:00 AM - 12:00 PM, Titian 2303

    Some observers think the gaming industry is not doing enough to incorporate cutting-edge technologies into their overall operations, particularly when it comes ...

    • Language: English

  • Harmony: Regulatory Pipe Dream or Is There a Path to Improvement?

    October 14, 2019, 11:15 AM - 12:00 PM, Titian 2303

    Are there solutions which allow companies seeking licensing in multiple jurisdictions to cut time and the costs of the application process? A mix of perspecti...

    • Language: English

  • Hot Topics: What Impact Has the Wire Act Opinion Had and How Will Mobile Gaming Grow?

    October 14, 2019, 3:30 PM - 4:15 PM, Titian 2303

    There are two topics which continue to generate a lot of discussion in the iGaming world in the US. One is the effect that the Interstate Wire Act opinion may ...

    • Language: English

  • How Deep Neural Systems Are Disrupting Sports Betting

    October 16, 2019, 11:00 AM - 11:15 AM, Expo Hall: Innovation Lab Booth 5833

    Deep neural systems are responsible for breakthroughs such as intelligent assistants (Siri, Alexa) and self-driving cars. In this short and informal presentatio...

    • Language: English

  • How Did You Do That and Why Not? How to Get Out of Your Own Way

    October 15, 2019, 2:00 PM - 2:45 PM, Veronese 2402

    Dare to lead. It can be easier said than done, particularly when you feel you don't yet have the necessary skillsets. This panel of leadership experts will disc...

    • Language: English

  • Implementing Cashless and Cardless Systems

    October 17, 2019, 12:30 PM - 1:15 PM, Veronese 2402

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    • Language: English

  • Implementing Performance Improvement and Motivating Talent Towards a Better Future

    October 16, 2019, 10:30 AM - 11:30 AM, Veronese 2402

    Reaching a dispersed workforce is a tough process. How do you keep them engaged and in the know? This session will demonstrate SMS technology to communicate wit...

    • Language: English

  • Incorporating AML and KYC Automated Strategies in Online and Offline Operations

    October 15, 2019, 2:00 PM - 2:45 PM, Titian 2203

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    • Language: English

  • Integrated Security Solutions to Reduce Downtime and Lost Revenue

    October 16, 2019, 10:30 AM - 10:45 AM, Expo Hall: Innovation Lab Booth 5833

    You're not paranoid, everyone IS out to get you. - Why gaming is a prime target for bad actors. - How online services are attacked. - Building a robust holistic...

    • Language: English

  • Interactive Workshop: Understanding the Ecosystem and Evolution of Esports

    October 16, 2019, 10:30 AM - 11:30 AM, Titian 2303

    .

    • Language: English

  • Limitations and Revenue Opportunities of VR

    October 15, 2019, 3:00 PM - 3:45 PM, Titian 2303

    .

    • Language: English

  • Location Based VR Immersive Entertainment

    October 15, 2019, 11:30 AM - 11:45 AM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Making Every Moment an Experience

    October 15, 2019, 3:30 PM - 3:45 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Maximizing Opportunities to Communicate Effectively Under Normal Circumstances and Under Pressure

    October 17, 2019, 10:30 AM - 11:15 AM, Veronese 2404

    What you say matters, but not nearly as much as how you say it. Conveying the wrong message to the media, the public or even your co-workers can have devastatin...

    • Language: English

  • Monetizing Esports from Micro-Spending to Viewing Options

    October 16, 2019, 1:30 PM - 2:15 PM, Titian 2303

    .

    • Language: English

  • Moot Court: Mobile or Not?

    October 14, 2019, 2:30 PM - 3:15 PM, Titian 2303

    Most international jurisdictions with legalized iGaming allow access on mobile devices. Many state legislatures in the US, however, are struggling with that de...

    • Language: English

  • National Indian Gaming Commission: National Guidance on the Issues

    October 17, 2019, 12:30 PM - 1:15 PM, Titian 2301

    This panel discussion is intended to highlight important matters experienced throughout Indian Gaming as it relates to the National Indian Gaming Commission. Co...

    • Language: English

  • National Indian Gaming Commission: NIGC FAQ Panel

    October 17, 2019, 11:30 AM - 12:15 PM, Titian 2301

    A panel discussion that is designed to provide an opportunity for attendees to hear from top NIGC staff who are knowledgeable about issues specific to Indian ga...

    • Language: English

  • Non-gaming Products and Services for Today's Generation of Consumers: Threats, Opportunities, or Both?

    October 17, 2019, 12:30 PM - 1:15 PM, Titian 2303

    Non-Gaming revenues have grown steadily for operators, such that they are wellexceeding the returns and growth of gaming. From nightclubs to restaurants to pool...

    • Language: English

  • On-Premise Mobile: The Advantages and Disadvantages of Mobile Gaming

    October 14, 2019, 1:30 PM - 2:15 PM, Titian 2301

    Is on-premise the gateway step to the future of mobile overall? We can't overlook the strengths that come from player acquisition, database building and promoti...

    • Language: English

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