Contributor Profile

Brian Uran

Job TitleVice President of Loyalty Marketing

Company NameLive! Casino Hotel

About
BRIAN URAN oversees the cultivation and growth of Live!'s loyal customer base as the Vice President of Loyalty Marketing at Live! Casino & Hotel in Hanover, Maryland, the premier gaming and entertainment destination in the region. In his role, Mr. Uran focuses on continuously enhancing the customer experience throughout the property with new and exciting promotion launches, gaming features and programs. He has helped to strengthen the Live! Rewards Club, which has been nationally recognized by USA Today as a reader's choice for favorite loyalty program. The innovative structure allows all Live! guests to receive amazing benefits no matter how often they play, and the six membership levels - Chairman's Club, Jade Card, Black Card, Platinum, Gold and Classic - offer a unique set of rewards tailored to the player's preference. Another successful feature that Mr. Uran has managed is the Giant Jackpots program, the first of its kind in Maryland for slot players. Giant Jackpots is a mystery slot progressive jackpot that's guaranteed to hit between $50,000-$100,000 and anyone with a player's card in a machine can win. Most recently, Mr. Uran has spearheaded the development and launch of the My Live! Rewards mobile app, which is a platform that allows guests to be in control of their experience from the comfort of their own home, in their hotel room or playing their favorite game at Live! Casino. The app gives guests access to the latest Live! information including the newest promotions, rewards and programs, as well as, managing hotel bookings, reviewing recent game play activity, and even ordering a drink to their seat while playing at the casino. Mr. Uran joined the Live! team when the property first opened in 2012, working his way up the ranks in several departments, including Slots, Table Games, Promotions & Players Club. This experience impacted his professional growth, allowing him to have a core understanding of the gaming industry, as well the properties' dedication to ensuring that each visitor feels like they are truly a part of the Live! family. Mr. Uran is a graduate of the University of Nevada, Las Vegas, with a Bachelor of Science in Gaming Management.

Conference Sessions

  • Mobile First Player and Guest Experience: Transforming the Operations of a Casino Resort

    October 17, 2019, 11:30 AM - 12:15 PM, Veronese 2402

    Going "mobile" has been the end goal of most casino resorts in the U.S., but most casinos have yet to go beyond providing players and guests with informational ...

    • Language: English

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