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  • Real-World Ways to Personalize Guest Service

    October 17, 2019, 10:30 AM - 11:15 AM, Titian 2303

    Despite the impressive growth of loyalty programs and membership cards out there, resort guests don't want to be just a number. They want to be recognized as in...

    • Language: English

  • From Hollywood to Silicon Valley: Creating Innovative Content and Experiences for Today's Consumers

    October 17, 2019, 11:30 AM - 12:15 PM, Titian 2303

    From Hollywood to Silicon Valley, innovators have been working to build products and experiences for consuming content, both at home and through on-premise expe...

    • Language: English

  • Non-Gaming Products and Services for Today's Generation of Consumers: Threats, Opportunities, or Both?

    October 17, 2019, 12:30 PM - 1:15 PM, Titian 2303

    Non-gaming revenues have grown steadily for operators, such that they are well exceeding the returns and growth of gaming. From nightclubs to restaurants to poo...

    • Language: English

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