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2018 Education Sessions

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  • Customer Experience is Not One Size Fits All: Delivering Exceptional and Customized Service to WOW All Customers

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Veronese 2403

    Two titans of Customer Experience (CX) will provide case studies, examples and actionable tactics you can immediately implement to deliver exceptional service e...

    • Language: English

  • iGaming: Expanding Your Footprint and Customer Base

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Titan 2305

    This session will focus on how iGaming supplements land-based casino, and provide additional revenues and new customers. Since current iGaming legislation conn...

    • Language: English

  • Hacking and How to Prevent It

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Titian 2303

    Cybersecurity defense is a never-ending process. This session, designed to position you on the cutting-edge of securing your systems and remaining safe from hac...

    • Language: English

  • The Processes, Benefits and ROI of Creating a Diverse and Inclusive Workforce

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Veronese 2401

    As postulated by SHRM, "a diverse workforce is essential to remain competitive on the global stage." This highly interactive session will examine diversity and ...

    • Language: English

  • Integrated Resorts: Building for Tomorrow's Technology

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Titian 2301

    Technology is much like the nervous system of properties, delivering energy and a lifeline to all its moving parts. The futuristic demands of resort offerings a...

    • Language: English

  • Enhancing the Guest Experience and Increasing Revenue with Bluetooth and IOT Technology

    October 09, 2018, 2:30 PM - 2:45 PM, AGA Innovation Lab - Booth 5833

    This session digs into how Bluetooth and wireless technology are changing how casinos operate and engage with their guests for concierge services, game promotio...

    • Language: English

  • The Ins and Outs of Fast Access Funding

    October 09, 2018, 3:00 PM - 3:15 PM, AGA Innovation Lab - Booth 5833

    Prompt and secure payments are a win-win for your entire gaming enterprise. In this session hear from Worldpay's Joe Pappano as he shares how FastAccess Fundin...

    • Language: English

  • Social and Experiential: Using Digital to Your Advantage

    October 09, 2018, 3:00 PM - 3:45 PM, Sands Expo & Convention Center - Veronese 2405

    This session will address how social media can add to your marketing mix, and allows you to develop 2-way communications with your key stakeholders. We'll cove...

    • Language: English

  • Sexual Harassment: Recognizing a Problem and What to do Next

    October 09, 2018, 3:00 PM - 3:45 PM, Sands Expo & Convention Center - Veronese 2401

    Preventing and responding to sexual harassment is a top priority in today's #MeToo, post Weinstein/Spacey world. This heightened awareness and change in perspe...

    • Language: English

  • Optimizing Hospitality Revenue from Capital Spending to Pricing Strategy

    October 09, 2018, 3:00 PM - 3:45 PM, Sands Expo & Convention Center - Titan 2305

    Have questions about optimizing hospitality revenue? There is no better person to answer those questions than 35-year industry veteran Bob Morse. Currently resp...

    • Language: English

  • Hotel Security and Surveillances Post Oct 1: Vetting Vendors and New Technology

    October 09, 2018, 3:00 PM - 3:45 PM, Sands Expo & Convention Center - Titian 2303

    This session will explore the vendors, opportunities and challenges today's technology provides operators, policing and security professionals.

    • Language: English

  • Avoiding and Resolving Customer Problems and Enhancing the Customer Experience

    October 09, 2018, 3:00 PM - 3:45 PM, Sands Expo & Convention Center - Veronese 2403

    Your casino has invested heavily to create a great experience for your guests: it makes sense to do everything in your power to ensure the investment is working...

    • Language: English

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