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  • Education Networking Breakfast

    October 16, 2019, 7:45 AM - 8:45 AM, Veronese 2501

    Open to Education Badge holders.

    • Language: English

  • Keynote: The Age of Disruption: Everything Has Changed and Nothing is Different

    October 16, 2019, 9:00 AM - 10:00 AM, Special Events Stage

    We're in the age of disruption. Today's gaming climate is changing at an unprecedented rate. Every week, it seems there is a new strategy, social media site or...

    • Language: English

  • Sports Betting In Indian Country: The Rules, Regulations and Best Practices for Tribal Gaming

    October 16, 2019, 10:30 AM - 11:30 AM, Titian 2301

    Regulations exist and although we don't want to reinvent the wheel, this is no place for a cut a paste approach. Exploring existing regulation, learning from th...

    • Language: English

  • Implementing Performance Improvement and Motivating Talent Towards a Better Future

    October 16, 2019, 10:30 AM - 11:30 AM, Veronese 2402

    Reaching a dispersed workforce is a tough process. How do you keep them engaged and in the know? This session will demonstrate SMS technology to communicate wit...

    • Language: English

  • Using Technology to Extend the Casino Floor and Increase Revenue

    October 16, 2019, 10:30 AM - 11:30 AM, Veronese 2404

    This engaging panel will focus on how technology can help extend the reach of the casino floor into guestrooms. Panelists will discuss how they use guest-engage...

    • Language: English

  • Interactive Workshop: Understanding the Ecosystem and Evolution of Esports

    October 16, 2019, 10:30 AM - 11:30 AM, Bellini 2101

    This interactive session kicks off with an introduction on the ecosystem and evolution of esports presented by Seth Schorr, CEO, Fifth Street Gaming. Next come...

    • Language: English

  • Roadmap to a Scalable Future Focused on Incremental Revenue

    October 16, 2019, 10:30 AM - 11:30 AM, Veronese 2406

    Which is more finite; your slot floor real estate or your market of slot players? How do new categories of casino games, such as video game gambling, provide va...

    • Language: English

  • Integrated Security Solutions to Reduce Downtime and Lost Revenue

    October 16, 2019, 10:30 AM - 10:45 AM, Expo Hall: Innovation Lab Booth 5833

    • You're not paranoid, everyone IS out to get you. • Why gaming is a prime target for bad actors. • How online services are attacked. • Building a robust holist...

    • Language: English

  • The Long Arm of the GDPR: What it Means for Non-European Companies

    October 16, 2019, 10:30 AM - 11:30 AM, Titian 2203

    The European Union's General Data Protection Regulation (GDPR) has been in force since May 2018. The extraterritorial reach of the GDPR is a challenge that non-...

    • Language: English

  • Executive Viewpoints: NHL Commissioner Bettman and Leading Gaming Executives Discuss New Business Partnerships

    October 16, 2019, 10:30 AM - 11:30 AM, Special Events Stage

    In this must-attend session, National Hockey League (NHL) Commissioner Gary Bettman and leading gaming executives, Joe Asher, CEO of William Hill US, Greg Carli...

    • Language: English

  • How Deep Neural Systems Are Disrupting Sports Betting

    October 16, 2019, 11:00 AM - 11:15 AM, Expo Hall: Innovation Lab Booth 5833

    Deep neural systems are responsible for breakthroughs such as intelligent assistants (Siri, Alexa) and self-driving cars. In this short and informal presentatio...

    • Language: English

  • Reimagine the F&B Experience with Technology

    October 16, 2019, 11:30 AM - 11:45 AM, Expo Hall: Innovation Lab Booth 5833

    Learn how to grow non-gaming revenues with technology that transforms the guest experience in food and beverage outlets – and keeps customers coming back for mo...

    • Language: English

  • Geolocation Live Demo

    October 16, 2019, 12:00 PM - 12:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Education Networking Afternoon Snack

    October 16, 2019, 12:30 PM - 1:30 PM, Veronese 2501

    Open to Education Badge holders.

    • Language: English

  • Design Collective Fashion Show

    October 16, 2019, 1:00 PM - 1:30 PM, Special Events Stage

    Design Collective models will strut down the runway showcasing the hottest fashion trends for the gaming industry. With eye-catching designs and never-before-se...

    • Language: English

  • Evolving the Casino from Transactional to Experiential

    October 16, 2019, 1:00 PM - 1:15 PM, Expo Hall: Innovation Lab Booth 5833

    Today, we are living in the experience economy. The Harris Poll recently reported that 78% of millennials prefer spending money on experiences over goods. Clear...

    • Language: English

  • Sports Betting Symposium: Finding the Right Partner - An Interactive Exhibit Hall Tour

    October 16, 2019, 1:15 PM - 2:15 PM, Venetian Ballroom G

    Finding the right partner: an interactive expo hall tour. *Only open those who have a Sports Betting Symposium badge

    • Language: English

  • Tribal Gaming Protection Network: Cybersecurity and IT Risks - Securing Your Property in the 21st Century

    October 16, 2019, 1:30 PM - 2:15 PM, Titian 2301

    Technological advances can bring with it increased risk, making this discussion on cybersecurity a timely one. Cybersecurity addresses all Internet-connected sy...

    • Language: English

  • Switch: How to Change Things When Change Is Hard Inspired by Chip Heath and Dan Heath

    October 16, 2019, 1:30 PM - 2:15 PM, Veronese 2402

    Change is a part of life. And even though we know that, change can still be hard to accept and to work through. This highly interactive session will present cas...

    • Language: English

  • The Economics of Esports

    October 16, 2019, 1:30 PM - 2:15 PM, Titian 2303

    This session focuses on the practical information you need to understand about how esports are monetized. Stuart Irvin kicks off the session by providing an in-...

    • Language: English

  • Ante Up on Guest Service Automation

    October 16, 2019, 1:30 PM - 2:15 PM, Veronese 2406

    Running a casino resort can present a big stats problem. You might know the probability of patrons winning different games but guaranteeing their happiness isn'...

    • Language: English

  • Practical Applications of AI/ML: Customer Retention Made Easy With AI/ML

    October 16, 2019, 1:30 PM - 1:45 PM, Expo Hall: Innovation Lab Booth 5833

    Keeping a current customer is 10-20x cheaper than acquiring a new customer. In this session, attendees will learn about the common pitfalls of various customer ...

    • Language: English

  • Your Customer Database Continues to Grow but How Do You Turn That Data into Useful Information?

    October 16, 2019, 1:30 PM - 2:15 PM, Veronese 2404

    The amount of data you can collect on your players in your growing database can be extensive – so much so it can lead to analysis paralysis – exactly where you ...

    • Language: English

  • Enhancing the Customer Experience Through Digital Engagement

    October 16, 2019, 2:00 PM - 2:15 PM, Expo Hall: Innovation Lab Booth 5833

    From the guest room to the casino floor, modern technology is shifting the way we think about providing service. And technology in the patron's hands is a game-...

    • Language: English

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