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  • Evolving the Casino from Transactional to Experiential

    October 16, 2019, 1:00 PM - 1:15 PM, Expo Hall: Innovation Lab Booth 5833

    Today, we are living in the experience economy. The Harris Poll recently reported that 78% of millennials prefer spending money on experiences over goods. Clear...

    • Language: English

  • Enhancing the Customer Experience Through Digital Engagement

    October 16, 2019, 2:00 PM - 2:15 PM, Expo Hall: Innovation Lab Booth 5833

    From the guest room to the casino floor, modern technology is shifting the way we think about providing service. And technology in the patron's hands is a game-...

    • Language: English

  • Enhancing Preparedness: Virtual Simulator Training for Emergency Management

    October 16, 2019, 3:00 PM - 3:15 PM, Expo Hall: Innovation Lab Booth 5833

    Guest and staff safety is at the top of every casino's list of priorities but building and communicating an effective Emergency Management Strategy is always a ...

    • Language: English