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  • A Multi-Generational Approach to Customer Service

    October 15, 2019, 3:00 PM - 3:45 PM, Veronese 2406

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    • Language: English

  • AML Reform - What's Likely to Change and How Will That Impact Your Organization?

    October 15, 2019, 11:00 AM - 12:00 PM, Titian 2203

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    • Language: English

  • Applications of Virtual Reality in Gaming

    October 15, 2019, 11:00 AM - 11:15 AM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Artificial Intelligence Across Gaming: How AI will reshape gaming from slot floors to sportsbook

    October 15, 2019, 12:30 PM - 12:45 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Artificial Intelligence on the Slot Floor: Optimizing Slot Mix and Product Placement to Maximize Win

    October 16, 2019, 2:30 PM - 3:15 PM, Veronese 2406

    AI offers new tools for casino operators, allowing them to search millions of potential slot floor configurations to maximize predicted theoretical win. AI can...

    • Language: English

  • Asset Management and Building Performance

    October 17, 2019, 12:00 PM - 12:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Becoming DHS Safety Act Compliant

    October 15, 2019, 3:00 PM - 3:45 PM, Titian 2203

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    • Language: English

  • Brave New Gaming World: Transforming our Industry via Today's Cloud

    October 15, 2019, 2:00 PM - 2:45 PM, Veronese 2406

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    • Language: English

  • Breaking Out of Your Lane: People Who've Proven Everything is Possible

    October 16, 2019, 2:30 PM - 3:15 PM, Veronese 2402

    What should you do when the role you want and the skills you have don't seem to align? First, take a hard look, because maybe they do! The real question may ...

    • Language: English

  • CASE STUDY: The Hidden Value of Secondary Play On The Casino Floor

    October 15, 2019, 3:00 PM - 3:45 PM, Titian 2301

    Captured in the details of player data, and market research is a road map to the potential spend of a patron. A player, who in their stay, can be enticed to gen...

    • Language: English

  • Casino Floor Innovations: The Slot Machine Is Still King

    October 15, 2019, 11:00 AM - 12:00 PM, Titian 2301

    Let's face it, when you can project a win per unit per day and it is strong revenue per square foot, it takes a lot to take their floor space away. Keeping that...

    • Language: English

  • Creating Private LTE Networks To Serve Customers, Increase Internal Communications And Improve Security

    October 15, 2019, 2:30 PM - 2:45 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Customer Identification Using Facial Recognition Technology: The Future is Now

    October 17, 2019, 12:30 PM - 1:15 PM, Titian 2203

    Facial recognition is being used more commonly in everyday consumer technology and is no longer in the realm of sci-fi when it comes to casinos. From identifyi...

    • Language: English

  • Cyberdefense & Lab Innovation

    October 15, 2019, 2:00 PM - 2:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Digital Marketing – Moving to an App-based World

    October 17, 2019, 12:30 PM - 1:15 PM, Veronese 2404

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    • Language: English

  • Diversity and Inclusion - A Conversation About Measurement and Results

    October 14, 2019, 11:15 AM - 12:00 PM, Veronese 2401

    In booming economies with tight labor markets, making your workplace appealing to the most candidates possible will help you become an employer of choice. Attra...

    • Language: English

  • Empowering Casino Operators with Player Data Modeling

    October 15, 2019, 12:00 PM - 12:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Encouraging Crossover – Monetizing a Low Margin Product

    October 14, 2019, 4:30 PM - 5:15 PM, Titian 2303

    Sports betting is notoriously low-margin, so how do operators plan on maximizing those bettors in the online and mobile space? What are some proven ways to mov...

    • Language: English

  • Enhancing the Customer Experience Through Digital Engagement

    October 16, 2019, 2:00 PM - 2:15 PM, Expo Hall: Innovation Lab Booth 5833

    From the guest room to the casino floor, modern technology is shifting the way we think about providing service. And technology in the patron's hands is a game-...

    • Language: English

  • Esports, Mobile Gaming, & Sports Wagering: What Role Does The Tribal Gaming Regulator Play?

    October 17, 2019, 10:30 AM - 11:15 AM, Titian 2301

    In the wake of the historic Supreme Court ruling overturning the Professional and Amateur Sports Protection Act (PASPA), states and tribes have found themselves...

    • Language: English

  • Evaluating Outsourcing in a Tight Labor Market: Examine the Cost of Turnover and Hiring by Supplementing Your Team

    October 15, 2019, 2:00 PM - 2:45 PM, Titian 2301

    Is your Tribal casino in a remote location and its difficult to attract the expertise you need? Perhaps your wages aren't as competitive, making hiring for spec...

    • Language: English

  • Evolving the Casino from Transactional to Experiential

    October 16, 2019, 1:00 PM - 1:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Fishbowl: How Can the Image of iGaming Companies and the Industry Be Improved?

    October 14, 2019, 10:15 AM - 11:00 AM, Titian 2303

    The iGaming industry has struggled with image problems for years. Why is that? Are there ways to improve it? Can a coordinated effort help and is that an option...

    • Language: English

  • Friendly Fraud: Managing Your Risk

    October 17, 2019, 11:30 AM - 12:15 PM, Titian 2203

    .

    • Language: English

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