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  • Reimagine the F&B Experience with Technology

    October 16, 2019, 11:30 AM - 11:45 AM, Expo Hall: Innovation Lab Booth 5833

    Learn how to grow non-gaming revenues with technology that transforms the guest experience in food and beverage outlets – and keeps customers coming back for mo...

    • Language: English

  • Geolocation Live Demo

    October 16, 2019, 12:00 PM - 12:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Evolving the Casino from Transactional to Experiential

    October 16, 2019, 1:00 PM - 1:15 PM, Expo Hall: Innovation Lab Booth 5833

    Today, we are living in the experience economy. The Harris Poll recently reported that 78% of millennials prefer spending money on experiences over goods. Clear...

    • Language: English

  • Sports Betting Symposium: Finding the Right Partner - An Interactive Exhibit Hall Tour

    October 16, 2019, 1:15 PM - 2:15 PM, Venetian Ballroom G

    Finding the right partner: an interactive expo hall tour. *Only open those who have a Sports Betting Symposium badge

    • Language: English

  • Tribal Gaming Protection Network: Cybersecurity and IT Risks - Securing Your Property in the 21st Century

    October 16, 2019, 1:30 PM - 2:15 PM, Titian 2301

    Technological advances can bring with it increased risk, making this discussion on cybersecurity a timely one. Cybersecurity addresses all Internet-connected sy...

    • Language: English

  • Switch: How to Change Things When Change Is Hard Inspired by Chip Heath and Dan Heath

    October 16, 2019, 1:30 PM - 2:15 PM, Veronese 2402

    Change is a part of life. And even though we know that, change can still be hard to accept and to work through. This highly interactive session will present cas...

    • Language: English

  • The Economics of Esports

    October 16, 2019, 1:30 PM - 2:15 PM, Titian 2303

    This session focuses on the practical information you need to understand about how esports are monetized. Stuart Irvin kicks off the session by providing an in-...

    • Language: English

  • Practical Applications of AI/ML: Customer Retention Made Easy With AI/ML

    October 16, 2019, 1:30 PM - 1:45 PM, Expo Hall: Innovation Lab Booth 5833

    Keeping a current customer is 10-20x cheaper than acquiring a new customer. In this session, attendees will learn about the common pitfalls of various customer ...

    • Language: English

  • Your Customer Database Continues to Grow but How Do You Turn That Data into Useful Information?

    October 16, 2019, 1:30 PM - 2:15 PM, Veronese 2404

    The amount of data you can collect on your players in your growing database can be extensive – so much so it can lead to analysis paralysis – exactly where you ...

    • Language: English

  • Enhancing the Customer Experience Through Digital Engagement

    October 16, 2019, 2:00 PM - 2:15 PM, Expo Hall: Innovation Lab Booth 5833

    From the guest room to the casino floor, modern technology is shifting the way we think about providing service. And technology in the patron's hands is a game-...

    • Language: English

  • Transforming Legacy Financial Technology into a Modern Payments Platform

    October 16, 2019, 2:30 PM - 2:45 PM, Expo Hall: Innovation Lab Booth 5833

    Businesses aim to attract and support the largest customer base possible. For payment providers, that means leveraging financial infrastructure that is pervasiv...

    • Language: English

  • Tribal Gaming Protection Network: Recent Updates and Activities on Casino Security and Surveillance

    October 16, 2019, 2:30 PM - 3:15 PM, Titian 2301

    Security doesn't always get center stage, yet the absence of it can make or break an enterprise in the eyes of patrons. With the exponential growth of gaming in...

    • Language: English

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