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  • Reimagine the F&B Experience with Technology

    October 16, 2019, 11:30 AM - 11:45 AM, Expo Hall: Innovation Lab Booth 5833

    Learn how to grow non-gaming revenues with technology that transforms the guest experience in food and beverage outlets – and keeps customers coming back for mo...

    • Language: English

  • Geolocation Live Demo

    October 16, 2019, 12:00 PM - 12:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Evolving the Casino from Transactional to Experiential

    October 16, 2019, 1:00 PM - 1:15 PM, Expo Hall: Innovation Lab Booth 5833

    Today, we are living in the experience economy. The Harris Poll recently reported that 78% of millennials prefer spending money on experiences over goods. Clear...

    • Language: English

  • Sports Betting Symposium: Finding the Right Partner - An Interactive Exhibit Hall Tour

    October 16, 2019, 1:15 PM - 2:15 PM, Venetian Ballroom G

    Finding the right partner: an interactive expo hall tour. *Only open those who have a Sports Betting Symposium badge

    • Language: English

  • Tribal Gaming Protection Network: Cybersecurity and IT Risks - Securing Your Property in the 21st Century

    October 16, 2019, 1:30 PM - 2:15 PM, Titian 2301

    Technological advances can bring with it increased risk, making this discussion on cybersecurity a timely one. Cybersecurity addresses all Internet-connected sy...

    • Language: English

  • Switch: How to Change Things When Change Is Hard Inspired by Chip Heath and Dan Heath

    October 16, 2019, 1:30 PM - 2:15 PM, Veronese 2402

    Change is a part of life. And even though we know that, change can still be hard to accept and to work through. This highly interactive session will present cas...

    • Language: English

  • The Economics of Esports

    October 16, 2019, 1:30 PM - 2:15 PM, Titian 2303

    This session focuses on the practical information you need to understand about how esports are monetized. Stuart Irvin kicks off the session by providing an in-...

    • Language: English

  • Practical Applications of AI/ML: Customer Retention Made Easy With AI/ML

    October 16, 2019, 1:30 PM - 1:45 PM, Expo Hall: Innovation Lab Booth 5833

    Keeping a current customer is 10-20x cheaper than acquiring a new customer. In this session, attendees will learn about the common pitfalls of various customer ...

    • Language: English

  • Your Customer Database Continues to Grow but How Do You Turn That Data into Useful Information?

    October 16, 2019, 1:30 PM - 2:15 PM, Veronese 2404

    The amount of data you can collect on your players in your growing database can be extensive – so much so it can lead to analysis paralysis – exactly where you ...

    • Language: English

  • Enhancing the Customer Experience Through Digital Engagement

    October 16, 2019, 2:00 PM - 2:15 PM, Expo Hall: Innovation Lab Booth 5833

    From the guest room to the casino floor, modern technology is shifting the way we think about providing service. And technology in the patron's hands is a game-...

    • Language: English

  • Transforming Legacy Financial Technology into a Modern Payments Platform

    October 16, 2019, 2:30 PM - 2:45 PM, Expo Hall: Innovation Lab Booth 5833

    Businesses aim to attract and support the largest customer base possible. For payment providers, that means leveraging financial infrastructure that is pervasiv...

    • Language: English

  • Tribal Gaming Protection Network: Recent Updates and Activities on Casino Security and Surveillance

    October 16, 2019, 2:30 PM - 3:15 PM, Titian 2301

    Security doesn't always get center stage, yet the absence of it can make or break an enterprise in the eyes of patrons. With the exponential growth of gaming in...

    • Language: English

  • Breaking Out of Your Lane: People Who've Proven Everything is Possible

    October 16, 2019, 2:30 PM - 3:15 PM, Veronese 2402

    This session features a powerful group of exceptional leaders who started their careers on a defined path, but said "yes" to opportunities that took them off th...

    • Language: English

  • The Playbook for a Reinvented Sportsbook

    October 16, 2019, 2:30 PM - 3:15 PM, Titian 2303

    Walt Fales and Matt Kenagy, the co-creators of the reinvented sportsbook experience that has been deployed at the LINQ casino in Las Vegas, will share the backg...

    • Language: English

  • Should Casinos Have a Specific Strategy Just for Millennials?

    October 16, 2019, 2:30 PM - 3:15 PM, Veronese 2404

    Every industry requires a constant refresh of its offer in order to attract new customers and the casino space is no different. The term "millennial" has been a...

    • Language: English

  • Artificial Intelligence on the Slot Floor: Optimizing Slot Mix and Product Placement to Maximize Win

    October 16, 2019, 2:30 PM - 3:15 PM, Veronese 2406

    AI offers new tools for casino operators, allowing them to search millions of potential slot floor configurations to maximize predicted theoretical win. AI can ...

    • Language: English

  • Enhancing Preparedness: Virtual Simulator Training for Emergency Management

    October 16, 2019, 3:00 PM - 3:15 PM, Expo Hall: Innovation Lab Booth 5833

    Guest and staff safety is at the top of every casino's list of priorities but building and communicating an effective Emergency Management Strategy is always a ...

    • Language: English

  • Revenue Maximization vs. Cost Minimization for Table Games: Where Does Your Property Rank?

    October 17, 2019, 10:30 AM - 10:45 AM, Expo Hall: Innovation Lab Booth 5833

    Attendees will hear a presentation on the building blocks of yield management followed by a brief discussion of frequently asked questions on how operators can ...

    • Language: English

  • Maximizing Opportunities to Communicate Effectively Under Normal Circumstances and Under Pressure

    October 17, 2019, 10:30 AM - 11:15 AM, Veronese 2404

    What you say matters, but not nearly as much as how you say it. Conveying the wrong message to the media, the public or even your co-workers can have devastatin...

    • Language: English

  • Keeping Staff Safer: Implementing Indoor Geolocation Systems

    October 17, 2019, 10:30 AM - 11:15 AM, Titian 2203

    .

    • Language: English

  • Esports, Mobile Gaming, and Sports Wagering: What Role Does the Tribal Gaming Regulator Play?

    October 17, 2019, 10:30 AM - 11:15 AM, Titian 2301

    In the wake of the historic Supreme Court ruling overturning the Professional and Amateur Sports Protection Act (PASPA), states and tribes have found themselves...

    • Language: English

  • Build Your Own Online Game: What You Need to Know to Make it Happen

    October 17, 2019, 11:00 AM - 11:15 AM, Expo Hall: Innovation Lab Booth 5833

    This educational overview will provide the information you need to get started building your own online game. 1. Determine the type of game-is it virtual, fant...

    • Language: English

  • Reimagining the Player Experience With AI and Machine Learning

    October 17, 2019, 11:30 AM - 11:45 AM, Expo Hall: Innovation Lab Booth 5833

    Emerging trends in advanced data analytics offer a world of opportunity for the gaming industry. Big Data, Artificial Intelligence, Computer Vision and Recommen...

    • Language: English

  • Friendly Fraud: Managing Your Risk

    October 17, 2019, 11:30 AM - 12:15 PM, Titian 2203

    This session will provide practical information about how you can safeguard your business and manage friendly fraud risk without hindering business operations o...

    • Language: English

  • From Hollywood to Silicon Valley: Creating Innovative Content and Experiences for Today's Consumers

    October 17, 2019, 11:30 AM - 12:15 PM, Titian 2303

    From Hollywood to Silicon Valley, innovators have been working to build products and experiences for consuming content, both at home and through on-premise expe...

    • Language: English

  • National Indian Gaming Commission: NIGC FAQ Panel

    October 17, 2019, 11:30 AM - 12:15 PM, Titian 2301

    A panel discussion that is designed to provide an opportunity for attendees to hear from top NIGC staff who are knowledgeable about issues specific to Indian ga...

    • Language: English

  • Understanding Your Customers: Using Demographic and Psychographic Analytics in Marketing

    October 17, 2019, 11:30 AM - 12:15 PM, Veronese 2404

    In this session, attendees will hear a presentation from a veteran gaming industry marketing executive and a data-driven analyst on the transition from traditio...

    • Language: English

  • Asset Management and Building Performance

    October 17, 2019, 12:00 PM - 12:15 PM, Expo Hall: Innovation Lab Booth 5833

    Growth in the gaming industry is a springboard for building expansion and new development. This discussion will be valuable to owners, and facilities staff, inv...

    • Language: English

  • National Indian Gaming Commission: National Guidance on the Issues

    October 17, 2019, 12:30 PM - 1:15 PM, Titian 2301

    This panel discussion is intended to highlight important matters experienced throughout Indian Gaming as it relates to the National Indian Gaming Commission. Co...

    • Language: English

  • Digital Marketing: Moving to an App-Based World

    October 17, 2019, 12:30 PM - 1:15 PM, Veronese 2404

    .

    • Language: English

  • Non-Gaming Products and Services for Today's Generation of Consumers: Threats, Opportunities, or Both?

    October 17, 2019, 12:30 PM - 1:15 PM, Titian 2303

    Non-gaming revenues have grown steadily for operators, such that they are well exceeding the returns and growth of gaming. From nightclubs to restaurants to poo...

    • Language: English

  • Customer Identification Using Facial Recognition Technology: The Future is Now

    October 17, 2019, 12:30 PM - 1:15 PM, Titian 2203

    Facial recognition is being used more commonly in everyday consumer technology and is no longer in the realm of sci-fi when it comes to casinos. From identifyi...

    • Language: English

  • Breaking Through, or Completely Avoiding, the Crowded Mobile Marketplace?

    October 17, 2019, 1:00 PM - 1:15 PM, Expo Hall: Innovation Lab Booth 5833

    Mobile games generated over $70 billion worldwide in 2018, while over $100 billion was spent trying to acquire mobile game customers in the same year. Not only ...

    • Language: English

  • What's It Going to Take to Get Mobile Right?

    October 17, 2019, 1:30 PM - 1:45 PM, Expo Hall: Innovation Lab Booth 5833

    Mobility is transforming industries from retail to healthcare and consumers increasingly crave mobile-driven experiences. In Gaming, it has the potential to imp...

    • Language: English

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