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  • A Multi-Generational Approach to Customer Service

    October 15, 2019, 3:00 PM - 3:45 PM, Veronese 2406

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    • Language: English

  • AML Reform - What's Likely to Change and How Will That Impact Your Organization?

    October 15, 2019, 11:00 AM - 12:00 PM, Titian 2203

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    • Language: English

  • Applications of Virtual Reality in Gaming

    October 15, 2019, 11:00 AM - 11:15 AM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Artificial Intelligence Across Gaming: How AI will reshape gaming from slot floors to sportsbook

    October 15, 2019, 12:30 PM - 12:45 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Artificial Intelligence on the Slot Floor: Optimizing Slot Mix and Product Placement to Maximize Win

    October 16, 2019, 2:30 PM - 3:15 PM, Veronese 2406

    AI offers new tools for casino operators, allowing them to search millions of potential slot floor configurations to maximize predicted theoretical win. AI can...

    • Language: English

  • Asset Management and Building Performance

    October 17, 2019, 12:00 PM - 12:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Becoming DHS Safety Act Compliant

    October 15, 2019, 3:00 PM - 3:45 PM, Titian 2203

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    • Language: English

  • Breaking Out of Your Lane: People Who've Proven Everything is Possible

    October 16, 2019, 2:30 PM - 3:15 PM, Veronese 2402

    What should you do when the role you want and the skills you have don't seem to align? First, take a hard look, because maybe they do! The real question may ...

    • Language: English

  • CASE STUDY: The Hidden Value of Secondary Play On The Casino Floor

    October 15, 2019, 3:00 PM - 3:45 PM, Titian 2301

    Captured in the details of player data, and market research is a road map to the potential spend of a patron. A player, who in their stay, can be enticed to gen...

    • Language: English

  • Casino Floor Innovations: The Slot Machine Is Still King

    October 15, 2019, 11:00 AM - 12:00 PM, Titian 2301

    Let's face it, when you can project a win per unit per day and it is strong revenue per square foot, it takes a lot to take their floor space away. Keeping that...

    • Language: English

  • Computer Vision and AI

    October 16, 2019, 1:30 PM - 1:45 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Creating Private LTE Networks To Serve Customers, Increase Internal Communications And Improve Security

    October 15, 2019, 2:30 PM - 2:45 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Cyberdefense & Lab Innovation

    October 15, 2019, 2:00 PM - 2:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Digital Marketing – Moving to an App-based World

    October 17, 2019, 12:30 PM - 1:15 PM, Veronese 2404

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    • Language: English

  • Diversity and Inclusion - A Conversation About Measurement and Results

    October 14, 2019, 11:15 AM - 12:00 PM, Veronese 2401

    In booming economies with tight labor markets, making your workplace appealing to the most candidates possible will help you become an employer of choice. Attra...

    • Language: English

  • Encouraging Crossover – Monetizing a Low Margin Product

    October 14, 2019, 4:30 PM - 5:15 PM, Titian 2303

    Sports betting is notoriously low-margin, so how do operators plan on maximizing those bettors in the online and mobile space? What are some proven ways to mov...

    • Language: English

  • Enhancing Preparedness: Virtual Simulator Training for Emergency Mgmt

    October 16, 2019, 10:30 AM - 11:30 AM, Titian 2203

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    • Language: English

  • Enhancing the Customer Experience Through Digital Engagement

    October 16, 2019, 2:00 PM - 2:15 PM, Expo Hall: Innovation Lab Booth 5833

    From the guest room to the casino floor, modern technology is shifting the way we think about providing service. And technology in the patron's hands is a game-...

    • Language: English

  • Esports, Mobile Gaming, & Sports Wagering: What Role Does The Tribal Gaming Regulator Play?

    October 17, 2019, 10:30 AM - 11:15 AM, Titian 2301

    In the wake of the historic Supreme Court ruling overturning the Professional and Amateur Sports Protection Act (PASPA), states and tribes have found themselves...

    • Language: English

  • Evaluating Outsourcing in a Tight Labor Market: Examine the Cost of Turnover and Hiring by Supplementing Your Team

    October 15, 2019, 2:00 PM - 2:45 PM, Titian 2301

    Is your Tribal casino in a remote location and its difficult to attract the expertise you need? Perhaps your wages aren't as competitive, making hiring for spec...

    • Language: English

  • Evolving the Casino from Transactional to Experiential

    October 16, 2019, 1:00 PM - 1:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Fishbowl: How Can the Image of iGaming Companies and the Industry Be Improved?

    October 14, 2019, 10:15 AM - 11:00 AM, Titian 2303

    The iGaming industry has struggled with image problems for years. Why is that? Are there ways to improve it? Can a coordinated effort help and is that an option...

    • Language: English

  • Friendly Fraud: Managing Your Risk

    October 17, 2019, 11:30 AM - 12:15 PM, Titian 2203

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    • Language: English

  • From Hollywood to Silicon Valley: Creating Innovative Content and Experiences for Today's Consumers

    October 17, 2019, 11:30 AM - 12:15 PM, Titian 2303

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    • Language: English

  • Geolocation Live Demo

    October 16, 2019, 12:00 PM - 12:15 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Growing the Pie. How Casinos Can Leverage New Technologies to Expand Their Customer Base

    October 15, 2019, 1:30 PM - 1:45 PM, Expo Hall: Innovation Lab Booth 5833

    Some observers think the gaming industry is not doing enough to incorporate cutting-edge technologies into their overall operations, particularly when it comes ...

    • Language: English

  • Growing the Pie. How Casinos Can Leverage New Technologies to Expand Their Customer Base

    October 15, 2019, 11:00 AM - 12:00 PM, Titian 2303

    Some observers think the gaming industry is not doing enough to incorporate cutting-edge technologies into their overall operations, particularly when it comes ...

    • Language: English

  • Harmony: Regulatory Pipe Dream or Is There a Path to Improvement?

    October 14, 2019, 11:15 AM - 12:00 PM, Titian 2303

    Are there solutions which allow companies seeking licensing in multiple jurisdictions to cut time and the costs of the application process? A mix of perspecti...

    • Language: English

  • Hot Topics: What Impact Has the Wire Act Opinion Had and How Will Mobile Gaming Grow?

    October 14, 2019, 3:30 PM - 4:15 PM, Titian 2303

    There are two topics which continue to generate a lot of discussion in the iGaming world in the US. One is the effect that the Interstate Wire Act opinion may ...

    • Language: English

  • How Deep Neural Systems Are Disrupting Sports Betting

    October 16, 2019, 11:00 AM - 11:15 AM, Expo Hall: Innovation Lab Booth 5833

    Deep neural systems are responsible for breakthroughs such as intelligent assistants (Siri, Alexa) and self-driving cars. In this short and informal presentatio...

    • Language: English

  • How Did You Do That and Why Not? How to Get Out of Your Own Way

    October 15, 2019, 2:00 PM - 2:45 PM, Veronese 2402

    Dare to lead. It can be easier said than done, particularly when you feel you don't yet have the necessary skillsets. This panel of leadership experts will disc...

    • Language: English

  • Implementing Cashless and Cardless Systems

    October 17, 2019, 12:30 PM - 1:15 PM, Veronese 2402

    .

    • Language: English

  • Implementing Performance Improvement & Motivating Talent Towards a Better Future

    October 16, 2019, 10:30 AM - 11:30 AM, Veronese 2402

    Reaching a dispersed workforce is a tough process. How do you keep them engaged and in the know? This session will demonstrate SMS technology to communicate wit...

    • Language: English

  • Incorporating AML and KYC Automated Strategies in Online and Offline Operations

    October 15, 2019, 2:00 PM - 2:45 PM, Titian 2203

    .

    • Language: English

  • Integrated Security Solutions to Reduce Downtime and Lost Revenue

    October 16, 2019, 10:30 AM - 10:45 AM, Expo Hall: Innovation Lab Booth 5833

    You're not paranoid, everyone IS out to get you. - Why gaming is a prime target for bad actors. - How online services are attacked. - Building a robust holistic...

    • Language: English

  • Interactive Workshop: Understanding the Ecosystem and Evolution of Esports

    October 16, 2019, 10:30 AM - 11:30 AM, Titian 2303

    .

    • Language: English

  • Limitations and Revenue Opportunities of VR

    October 15, 2019, 3:00 PM - 3:45 PM, Titian 2303

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    • Language: English

  • Location Based VR Immersive Entertainment

    October 15, 2019, 11:30 AM - 11:45 AM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Making Every Moment an Experience

    October 15, 2019, 3:30 PM - 3:45 PM, Expo Hall: Innovation Lab Booth 5833
    • Language: English

  • Marketing & Analytics Session

    October 15, 2019, 3:00 PM - 3:45 PM, Veronese 2404

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    • Language: English

  • Maximizing Opportunities to Communicate Effectively Under Normal Circumstances and Under Pressure

    October 17, 2019, 10:30 AM - 11:15 AM, Veronese 2404

    What you say matters, but not nearly as much as how you say it. Conveying the wrong message to the media, the public or even your co-workers can have devastatin...

    • Language: English

  • Monetizing Esports from Micro-Spending to Viewing Options

    October 16, 2019, 1:30 PM - 2:15 PM, Titian 2303

    .

    • Language: English

  • Moot Court: Mobile or Not?

    October 14, 2019, 2:30 PM - 3:15 PM, Titian 2303

    Most international jurisdictions with legalized iGaming allow access on mobile devices. Many state legislatures in the US, however, are struggling with that de...

    • Language: English

  • National Indian Gaming Commission: National Guidance on the Issues

    October 17, 2019, 12:30 PM - 1:15 PM, Titian 2301

    This panel discussion is intended to highlight important matters experienced throughout Indian Gaming as it relates to the National Indian Gaming Commission. Co...

    • Language: English

  • National Indian Gaming Commission: NIGC FAQ Panel

    October 17, 2019, 11:30 AM - 12:15 PM, Titian 2301

    A panel discussion that is designed to provide an opportunity for attendees to hear from top NIGC staff who are knowledgeable about issues specific to Indian ga...

    • Language: English

  • Non-gaming Products and Services for Today's Generation of Consumers: Threats, Opportunities, or Both?

    October 17, 2019, 12:30 PM - 1:15 PM, Titian 2303

    .

    • Language: English

  • On-Premise Mobile: The Advantages and Disadvantages of Mobile Gaming

    October 14, 2019, 1:30 PM - 2:15 PM, Titian 2301

    Is on-premise the gateway step to the future of mobile overall? We can't overlook the strengths that come from player acquisition, database building and promoti...

    • Language: English

  • Powerful Women Affecting Powerful Change

    October 15, 2019, 11:00 AM - 12:00 PM, Veronese 2402

    A favorite of G2E attendees, this panel of C-suite executives gives a distinctly female perspective on the global gaming industry. This year's panel features po...

    • Language: English

  • Professional Sports and Tribal Gaming: BizDev, Marketing, and Branding - More Than Just Gaming

    October 14, 2019, 4:30 PM - 5:15 PM, Titian 2301

    Tribes are long a part of the cultural fabric of the State, along with the iconic professional sports teams that residents identify with. When in combination wi...

    • Language: English

  • Risk Management and Responsible Gambling

    October 15, 2019, 3:00 PM - 3:45 PM, Special Events Stage

    This session will cover mission critical information regarding management of risks related to operating online gambling products, in particular, sports betting ...

    • Language: English

  • Roadmap to a Scalable Future Focused on Incremental Revenue

    October 16, 2019, 10:30 AM - 11:30 AM, Veronese 2406

    .

    • Language: English

  • Security, Survellance & Compliance Session

    October 17, 2019, 10:30 AM - 11:15 AM, Titian 2203

    .

    • Language: English

  • Should Casinos Have a Specific Strategy Just for Millennials?

    October 16, 2019, 2:30 PM - 3:15 PM, Veronese 2404

    .

    • Language: English

  • Sports Betting In Indian Country: The Rules, Regulations & Best Practices for Tribal Gaming

    October 16, 2019, 10:30 AM - 11:30 AM, Titian 2301

    Regulations exist and although we don't want to reinvent the wheel, this no place for a cut a paste approach. Exploring existing regulation, learning from the E...

    • Language: English

  • Sports Betting Symposium Session

    October 17, 2019, 12:30 PM - 1:15 PM, Special Events Stage

    .

    • Language: English

  • Switch: How to Change Things When Change Is Hard Inspired by Chip Heath & Dan Heath

    October 16, 2019, 1:30 PM - 2:15 PM, Veronese 2402

    Change is a part of life. And even though we know that, change can still be hard to accept and to work through. This highly interactive session will present cas...

    • Language: English

  • Table Game Progressives: The Case for Investment and Results from the Casino Floor

    October 15, 2019, 2:00 PM - 2:45 PM, Veronese 2406

    .

    • Language: English

  • The Intergenerational Business: How to Build a United Leadership Team

    October 14, 2019, 2:30 PM - 3:15 PM, Veronese 2401

    Five generations are now represented in both your employees and your customer profiles.  Knowledge of their  "drivers" is more than ever critical to employee an...

    • Language: English

  • The Legal Landscape

    October 15, 2019, 2:00 PM - 2:45 PM, Special Events Stage

    .

    • Language: English

  • The Ongoing Uncertainty Created by the Latest DOJ Wire Act Opinion

    October 14, 2019, 10:15 AM - 11:00 AM, Veronese 2405

    Since the US Department of Justice issued its revised opinion on the Wire Act of 1961, and then extended the moratorium on its enforcement until June 15, the un...

    • Language: English

  • The Pearl River Resorts Sports Betting Journey: An Interactive Discussion

    October 17, 2019, 11:30 AM - 12:15 PM, Special Events Stage

    .

    • Language: English

  • The Playbook for a Reinvented Sports Book

    October 16, 2019, 2:30 PM - 3:15 PM, Titian 2303

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    • Language: English

  • thinkBigger Initiative: Creating a Passion For Innovation Across the Workforce

    October 15, 2019, 3:00 PM - 3:45 PM, Veronese 2402

    .

    • Language: English

  • Transforming Casino Security Through Facial Recognition Technology

    October 17, 2019, 12:30 PM - 1:15 PM, Titian 2203

    .

    • Language: English

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