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  • Human Interaction vs. Automation: When is Self-Service Bad Service?

    October 15, 2019, 11:00 AM - 12:00 PM, Veronese 2406

    Many of us believe that automation is more convenient and cost efficient. AND...many of us believe that human interaction is an essential component of excellen...

    • Language: English

  • Brave New Gaming World: Transforming our Industry via Today's Cloud

    October 15, 2019, 2:00 PM - 2:45 PM, Veronese 2406

    The cloud is already transforming the gaming industry. Tim Bucher, Chief Product Officer of Scientific Games, and Jake Burns, Enterprise Strategist from AWS, wi...

    • Language: English

  • A Multi-Generational Approach to Customer Service

    October 15, 2019, 3:00 PM - 3:45 PM, Veronese 2406

    .

    • Language: English

  • Roadmap to a Scalable Future Focused on Incremental Revenue

    October 16, 2019, 10:30 AM - 11:30 AM, Veronese 2406

    Which is more finite; your slot floor real estate or your market of slot players? How do new categories of casino games, such as video game gambling, provide va...

    • Language: English

  • Ante Up on Guest Service Automation

    October 16, 2019, 1:30 PM - 2:15 PM, Veronese 2406

    Running a casino resort can present a big stats problem. You might know the probability of patrons winning different games but guaranteeing their happiness isn'...

    • Language: English

  • Artificial Intelligence on the Slot Floor: Optimizing Slot Mix and Product Placement to Maximize Win

    October 16, 2019, 2:30 PM - 3:15 PM, Veronese 2406

    AI offers new tools for casino operators, allowing them to search millions of potential slot floor configurations to maximize predicted theoretical win. AI can ...

    • Language: English

  • Exploring New, Non-Traditional Methods to Monetize Your Gaming Floor

    October 17, 2019, 10:30 AM - 11:15 AM, Veronese 2402

    Slots and table games have been the tried and true revenue generators for gaming floors for decades. At the same time, the public are consuming content and expe...

    • Language: English

  • Mobile First Player and Guest Experience: Transforming the Operations of a Casino Resort

    October 17, 2019, 11:30 AM - 12:15 PM, Veronese 2402

    Going "mobile" has been the end goal of most casino resorts in the U.S., but most casinos have yet to go beyond providing players and guests with informational ...

    • Language: English

  • Implementing Cashless and Cardless Systems

    October 17, 2019, 12:30 PM - 1:15 PM, Veronese 2402

    .

    • Language: English

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