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  • Attracting and Retaining Staff at All Levels

    October 09, 2018, 11:00 AM - 12:00 PM, Sands Expo & Convention Center - VERONESE 2403

    Attracting and retaining great staff at all levels is a foundational element for success. Happy employees make you money and cost you less, but with employee e...

    • Language: English

  • Building an Agile and Disruptive Organization

    October 09, 2018, 11:00 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2401

    We are living in an "age of acceleration," where the pace of change in technology, markets, and nature is doubling every year. This acceleration is forcing orga...

    • Language: English

  • Connecting Business, Analytics and IT to Realize a Return on Investments

    October 09, 2018, 11:00 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2405

    Explore how gaming is changing and methods to use data for better pricing and reinvestment decisions. We'll look at how to employ your technology to track and a...

    • Language: English

  • Customer Experience is Not One Size Fits All: Delivering Exceptional and Customized Service to WOW All Customers

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - VERONESE 2403

    Two titans of Customer Experience (CX) will provide case studies, examples and actionable tactics you can immediately implement to deliver exceptional service e...

    • Language: English

  • Hacking and How to Prevent It

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Titian 2303

    Cybersecurity defense is a never-ending process. This session, designed to position you on the cutting-edge of securing your systems and remaining safe from hac...

    • Language: English

  • Handling Customer Conflict Without Negatively Impacting Customer Experience

    October 09, 2018, 3:00 PM - 3:45 PM, Sands Expo & Convention Center - VERONESE 2403

    No matter how good your customer-facing team is, there will inevitably be situations where customer conflict arises. Be prepared with the information you need ...

    • Language: English

  • Hotel Security and Surveillances Post Oct 1: Vetting Vendors and New Technology

    October 09, 2018, 3:00 PM - 3:45 PM, Sands Expo & Convention Center - Titian 2303

    This session will explore the vendors, opportunities and challenges today's technology provides operators, policing and security professionals.

    • Language: English

  • How States and Tribes Are Preparing for Legal Sports Betting

    October 09, 2018, 1:15 PM - 2:15 PM, Sands Expo & Convention Center - Special Events Stage

    Even before the SCOTUS ruling, states and tribal sovereign nations have been preparing for a favorable ruling, introducing and – in some cases even – passing le...

    • Language: English

  • iGaming: Expanding Your Footprint and Customer Base

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Titan 2305

    This session will focus on how i-gaming supplements land-based casino, and provide additional revenues and new customers. Since current i-gaming legislation co...

    • Language: English

  • Integrated Resorts: Building for Tomorrow's Technology

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - Titian 2301

    Technology is much like the nervous system of properties, delivering energy and a lifeline to all its moving parts. The futuristic demands of resort offerings a...

    • Language: English

  • Managing Risk with Emerging Technology

    October 09, 2018, 11:00 AM - 12:00 PM, Sands Expo & Convention Center - Titian 2303

    This session will discuss the utility of various emerging technologies including artificial intelligence (AI) and the internet of things (IoT), with regard to t...

    • Language: English

  • Optimizing Hospitality Revenue from Capital Spending to Pricing Strategy

    October 09, 2018, 3:00 PM - 3:45 PM, Sands Expo & Convention Center - Titan 2305

    Have questions about optimizing hospitality revenue? There is no better person to answer those questions than 35-year industry veteran Bob Morse. Currently resp...

    • Language: English

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