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  • Connecting Player Ratings and Marketing to Improve Reward Outcomes

    October 11, 2018, 12:15 PM - 1:00 PM, Sands Expo & Convention Center - TBD

    Player ratings are almost exclusively based on player value as evidenced by slot or table game tracking systems. However, there are other metrics equally or mor...

    • Language: English

  • Cryptocurrency: Its Potential Gaming Benefits and Regulatory Challenges

    October 08, 2018, 11:15 AM - 12:00 PM, Sands Expo & Convention Center - Veronese 2405

    Since Bitcoin became the first decentralized mainstream cryptocurrency in 2009, it has slowly become an acceptable method of gambling payment for some gaming pr...

    • Language: English

  • Curating the Customer Journey to Drive Revenue

    October 10, 2018, 2:30 PM - 3:15 PM, Sands Expo & Convention Center - Veronese 2405

    Your resort sets the standard for world-class entertainment, unique dining and unprecedented service. Ideally, all of these experiences combine to create a sing...

    • Language: English

  • Customer Experience is Not One Size Fits All: Delivering Exceptional and Customized Service to WOW All Customers

    October 09, 2018, 2:00 PM - 2:45 PM, Sands Expo & Convention Center - VERONESE 2403

    Two titans of Customer Experience (CX) will provide case studies, examples and actionable tactics you can immediately implement to deliver exceptional service e...

    • Language: English

  • Demystifying Slot Floor Decision Science to Empower Operators

    October 11, 2018, 11:15 AM - 12:00 PM, Sands Expo & Convention Center - VERONESE 2403

    Innovative math models and machine learning tools are enabling slot floor operators to "see into the future" and make better real time decisions to optimize gam...

    • Language: English

  • Emergency Management Basics for Today's Gaming Operators

    October 11, 2018, 12:15 PM - 1:00 PM, Sands Expo & Convention Center - Titian 2303

    As destinations where thousands of people congregate on a consistent basis, casinos are unfortunately a terrorism and attack target. In the shadow of 2017 event...

    • Language: English

  • Emergency Management: Applying Best Practices When Preparing Readiness Plans

    October 08, 2018, 3:30 PM - 4:15 PM, Sands Expo & Convention Center - Veronese 2405

    As destinations where thousands of people congregate on a consistent basis, casinos are unfortunately a terrorism and attack target. In the shadow of 2017 event...

    • Language: English

  • Esports and Its Growing Market for Millennials

    October 08, 2018, 2:30 PM - 3:15 PM, Sands Expo & Convention Center - Veronese 2405

    With research estimates claiming that in 2017 esports amassed nearly $1.5 billion in revenue globally, this emerging regulated gaming offering is rapidly moving...

    • Language: English

  • Esports Fireside Chat with Team Rogue: Investment and Team Development Advice

    October 11, 2018, 10:15 AM - 11:00 AM, Sands Expo & Convention Center - Titan 2305

    Team Rogue, a hometown favorite of Las Vegas, is one of the top esports organizations in North America and boasts teams across a spectrum of genres. Join us in ...

    • Language: English

  • Esports: Looking Towards the Future

    October 11, 2018, 12:15 PM - 1:00 PM, Sands Expo & Convention Center - Titan 2305

    This panel will provide you the information you need in order to understand where Esports is heading, and how the gaming industry can stay ahead of the seismic ...

    • Language: English

  • Evaluating Gaming v. Non-gaming Guest Spend

    October 10, 2018, 1:30 PM - 2:15 PM, Sands Expo & Convention Center - Titan 2305

    During this panel discussion, we will examine how to get more wallet share from younger guests who are not as likely to sit at gaming tables. Discussion will f...

    • Language: English

  • Finding The Right Partner: An Interactive Exhibit Hall Tour

    October 10, 2018, 1:15 PM - 2:15 PM, Sands Expo & Convention Center - Special Events Stage

    Many operators bringing sports betting online in new states will be looking for the right tech partner to help run their book. But this can be tough for operato...

    • Language: English

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