The Intergenerational Business: How to Build a United Leadership Team

The Intergenerational Business: How to Build a United Leadership Team

October 14, 2019, 2:30 PM - 3:15 PM

Veronese 2401
Language:
English
Five generations are now represented in both your employees and your customer profiles.  Knowledge of their  "drivers" is more than ever critical to employee and customer satisfaction and retention. Painting a brief portrait of the key "generational qualities" Michelle will focus on optimising the potential of those on the front line through the professional and personal development of the leadership team, translating into the VIP Customer Service experience.

Contributors

  • Michelle Pascoe

    Speaker

    CEO & Founder

    Optimum Operating Procedures and Services

    Michelle Pascoe (CSP) is an international speaker, accredited trainer, researcher, author and podcaster. Establishing her company Optimum, Operating...

Program Type

  1. Program Type
    Presentation

Categories

  1. Track
    Gaming Leadership

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