Enhancing the Customer Experience Through Digital Engagement

Enhancing the Customer Experience Through Digital Engagement

October 16, 2019, 2:00 PM - 2:15 PM

Expo Hall: Innovation Lab Booth 5833
Language:
English
From the guest room to the casino floor, modern technology is shifting the way we think about providing service. And technology in the patron's hands is a game-changer that doesn't require an outlay of capital or additional staff to support. In this Innovation Lab session, Agilysys' Don DeMarinis explains one of the most industry-disrupting trends: guest-facing, on-demand technology that enables patrons of all ages to be served even when access to staff may be limited. Casino resorts can capture and engage all demographics in an economical way using a format that's easy and familiar.

Contributors

  • Don DeMarinis

    Speaker

    Senior VP of Sales

    Agilysys

    Don is the Senior Vice President of Sales with Agilysys where he leads the company's sales and marketing activities across Agilysys' vertical...

Program Type

  1. Program Type
    Presentation

Categories

  1. Track
    Innovation Lab

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