Real-World Ways to Personalize Guest Service
Real-World Ways to Personalize Guest Service
October 17, 2019, 10:15 AM - 11:00 AM
TBD
- Language:
- English
Despite the impressive growth of loyalty programs and membership cards out there, resort guests don't want to be just a number. They want to be recognized as individuals with specific preferences when selecting where they will stay, upon check in, and during their time on property. While it used to be hard to personalize the guest experience, the advances in technology and the ability to leverage what we know about the guest has made it easier to personalize the experience to an individual's tastes. Join this session to hear how The Venetian makes their guests feel more welcome and generates incremental revenue in the process.
Contributors
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Speaker
Senior Director, Client Services
Agilysys
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Speaker
Vice President of Strategic Initiatives & Marketing Programs
The Venetian
Program Type
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- Program Type
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Case Study
Categories
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- Track
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Non-Gaming Growth Opportunities