Real-World Ways to Personalize Guest Service

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Real-World Ways to Personalize Guest Service

October 17, 2019, 10:30 AM - 11:15 AM

Titian 2303

Language:: English

Despite the impressive growth of loyalty programs and membership cards out there, resort guests don't want to be just a number. They want to be recognized as individuals with specific preferences when selecting where they will stay, upon check in and during their time on property. While it used to be hard to personalize the guest experience, the advances in technology and the ability to leverage what we know about the guest has made it easier to personalize the experience to an individual's tastes. Join this session to hear how The Venetian makes their guests feel more welcome and generates incremental revenue in the process.

Contributors

Rohith Kori

Speaker
Senior Director, Corporate and Product Strategy

Agilysys

Mr. Rohith Kori is the Senior Director of Corporate and Product Strategy at Agilysys, a leading technology company providing advanced software and...
Mark Molinari

Speaker
Vice President of Strategic Initiatives & Marketing Programs

The Venetian Resort

Mark has worked for Las Vegas Sands Corporation for nearly 19 years in a variety of corporate and property roles. Mark was instrumental in...