Real-World Ways to Personalize Guest Service

Real-World Ways to Personalize Guest Service

October 17, 2019, 10:30 AM - 11:15 AM

Titian 2303
Despite the impressive growth of loyalty programs and membership cards out there, resort guests don't want to be just a number. They want to be recognized as individuals with specific preferences when selecting where they will stay, upon check in and during their time on property. While it used to be hard to personalize the guest experience, the advances in technology and the ability to leverage what we know about the guest has made it easier to personalize the experience to an individual's tastes. Join this session to hear how The Venetian makes their guests feel more welcome and generates incremental revenue in the process.


  • Rohith Kori


    Senior Director, Corporate and Product Strategy


    Mr. Rohith Kori is the Senior Director of Corporate and Product Strategy at Agilysys, a leading technology company providing advanced software and...

  • Mark Molinari


    Vice President of Strategic Initiatives & Marketing Programs

    The Venetian Resort

    Mark has worked for Las Vegas Sands Corporation for nearly 19 years in a variety of corporate and property roles. Mark was instrumental in...

Program Type

  1. Program Type
    Case Study


  1. Track
    Non-Gaming Growth Opportunities