Mobile First Player and Guest Experience: Transforming the Operations of a Casino Resort

Mobile First Player and Guest Experience: Transforming the Operations of a Casino Resort

October 17, 2019, 11:30 AM - 12:15 PM

Veronese 2402
Going "mobile" has been the end goal of most casino resorts in the U.S., but most casinos have yet to go beyond providing players and guests with informational mobile loyalty apps. There is so much a casino resort can take advantage of with mobile technology to enhance the guest experience and drive loyalty but it takes operational changes and training to really become a "mobile first" casino resort. Our panelists will share how implementing leading-edge mobile technologies is more than a technology integration challenge and how the operational changes take shape to optimize the casino resort guest and player experience.


  • Michael Paulos



    Engaged Nation

    As Chief Operating Officer of Engaged Nation, Michael Paulos is responsible for the development and execution of the overall business development...

  • Craig Duncan


    Chief Revenue Officer


    Craig Duncan has spent most of his career helping sports, hospitality, and entertainment organizations improve their business through the use of...

  • Brian Uran


    Vice President of Loyalty Marketing

    Live! Casino Hotel

    BRIAN URAN oversees the cultivation and growth of Live!'s loyal customer base as the Vice President of Loyalty Marketing at Live! Casino & Hotel in...

  • Tony Williams


    Co-Founder & Inventor

    Virtual Players Card

    Tony is a gaming industry veteran with over 27 years experience. He has held roles in Slot Operations, Marketing, Process Improvement & Gaming...

Program Type

  1. Program Type
    Interactive Panel Discussion


  1. Track
    Optimizing Gaming Operations